How to lodge a complaint with the Consumer Association

How to file a complaint with the Consumer Association: Hot Topics and Rights Protection Guidelines on the Internet

Recently, the topic of consumer rights protection has continued to attract social attention. This article will combine the hot spots across the Internet in the past 10 days to sort out the consumer complaint process, frequently asked questions and rights protection techniques for you to help you resolve consumer disputes efficiently.

1. Hot topics in consumer rights protection in the past 10 days

2. Consumer Association Complaint Process Guide

1. Preparation before filing a complaint

• Collect evidence: keep contracts, transaction records, product photos, communication records, etc.
• Clear demands: specific requirements such as refund/exchange/compensation/apology etc.
• Confirm jurisdiction: Consumers Association where the operator is located or where consumption occurs

2. Comparison of complaint channels

3. Key points for writing a complaint letter

• Title: Clarify the object and reason of the complaint
• Text: time and place, dispute history, evidence list
• Ending: specific demands and contact information
• Attachment: Scanned copy of key evidence (PDF format recommended)

3. New changes in consumer complaints in 2023

1.Complaints about live streaming have surged: Related complaints have increased by 47% month-on-month in the past 30 days, mainly involving "three no products" and false traffic
2.Smart device privacy leaks: Smart home data collection violations have become a new complaint point
3.Difficulties in safeguarding rights for cross-border consumption: The cost of returning and exchanging goods purchased overseas has increased by an average of 300%.

4. Expert advice

1. Give priority to merchants with the "Quick Reconciliation Channel for Consumer Disputes" logo
2. It is recommended to purchase third-party consumer protection insurance for large purchases
3. If you encounter mass infringement, you can apply to the Consumers Association to file a public interest litigation
4. Pay attention to the time limit for complaints: it is recommended that product disputes be filed within the warranty period

5. Typical case processing results

The Consumer Association reminds: When safeguarding rights, you need to maintain a rational attitude and avoid over-protection of rights. At the same time, it is recommended to pay attention to the "Consumption Warning" issued by the Consumer Agreement to avoid consumption traps in advance. In case of emergency, you can call the 12315 hotline to request urgent processing.

(Note: The statistical period of the data in this article is from June 1 to June 10, 2023. The data sources include Black Cat complaints, 12315 platform public information and monthly reports of local consumers associations)